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Shipping Policy

Soapsdaily.com ships to anywhere in the world, except for countries that aren't accessible. In Singapore we are unable to ship to restricted areas (e.g. Pulau Ubin, military base etc).

Shipping Rates
FREE DELIVERY within Singapore.

Wrong Delivery
In the event if the customer provides us with the wrong delivery address, the charges for redelivery will be borne by the customer. Delivery charges will be charged at a flat fee of S$10. The fee has to be paid online by the customer before we can release the purchase. The redelivery will be made within 48 hours. If it’s our mistake, there will be no charges.

Express Delivery
For an express delivery (within the same day), delivery fee will be charged at S$20, delivery will be made within 4 hours from the time the order is placed and the order has to be placed before 12pm.

Redelivery
The charge will be at S$10 and it will be delivered within 2 days. This normally happens when no one is home to accept the parcel or refuses to accept the parcel for whatever reason(s).

Delivery Days 
Monday to Friday

Delivery Timings
Delivery timings are between 12pm - 3pm or 5pm – 9pm. Deliveries will be done within 48 hours, excluding Saturday and Sunday.

International Shipping
For overseas shipping, please chat us up at Hello@soapsdaily.com or WhatsApp us at +65 97165710 for us to quote you the international shipping charges as it depends on where you are. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. For more information regarding your country's customs policy, please contact your local customs office.

Order Tracking
All our customers will be notified with a whatsapp message once the orders are dispatched out informing you the delivery time slot. 

Self-Collection
At the moment there will be no self-collection.

Shipping To P.O Boxes
We do not ship to P.O Boxes

Damaged, Faulty or Wrong Items
We put in our best effort into checking all items before delivery and provide ample protective packing materials for all orders. However unforeseen incidents do happen at times.
If the item(s) are damaged during the course of delivery or we have sent you the incorrect Item(s) or quantity, please contact us within 24 hours upon receiving your order(s).
We will need you to furnish us with photos of the damaged, faulty or wrong item(s). We will evaluate the situation and our decision will be final and not reversable. We will do the necessary arrangments at our expense if in the event there will be any replacement of item(s) to be sent. If same item(s) is unavailable, we will either offer a refund on the affected item(s) or replace it with other item(s) of the same value.
If items are lost due to customer's request to leave them at unattended places, e.g: in the riser, on the shoe rack, behind the gate or any unattended places as mentioned above, Soapdaily.com will not be responsible and will not compensate as the instructions are given by the client, all our delivery personnels will just follow the instructions. We will strongly advise you against it but if client insist on doing so, all risks will be borne by the client. If it’s our mistake, there will be no charges.

How do I check if my parcels did not arrive?
Pls either call or whatsapp us @ +6597165710 for a quick reply.

All currency mentioned above are in Singapore Dollars.

We do updates whenever necessary. Happy Shopping!