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What is Bastille Soap?

Pls read it on our Home page.

What are your soaps made of?
All pure edible ingredients (some organic), but that does not mean we encourage you to eat it! Unlike commercial soaps, which are ladled with chemicals that are super toxic.

Do they contain any chemicals?

Do you test on animals?

Why isn't the scent as strong as the other soaps sold in the market?
Because we do not use frangrance oil, we only use Pure Essential Oil.

Why do you not use frangrance oil?
Fragrance oils are problematic because these synthetic compounds are very toxic, can be drying and irritating to the skin. They are known to cause many other potentially serious health problems.

Fragrance oils are a mystery concoction of undisclosed synthetic chemicals. They commonly contain phthalates, which are chemicals that help the scents last longer. Like any other toxic chemicals, they can pass from the skin and into the blood. Manufacturers are not required to list their fragrance ingredients on product labels.

So in a nutshell, we shun frangrance oil like Covid 19!

What is Bastille Soap? 
Please read it on the Home page.

Are they tested on Animals?
NO and NEVER! I could write pages on this topic, I don't want to bore you with all the gruesome details, there are lots written online which are easily available.

What is the difference between your soap and the commercial soaps?
Commercial soaps have all kinds of NASTY chemicals in them that most of us can't pronounce. They make our skin very dry, for some of us we may feel very itchy and tight and others very flaky most of the time. You can google them online to read more, they are plastered all over the internet, you will get to read all "THINGS" they put in the soaps.

Are they suitable for all skin types?
Yes! Unless you are sensitive to essential oil, then we will suggest you go for our unscented soap which is gentle even on the most sensitive skin. Click on the link here - Unscented 

Are your soap safe for babies?
Yes! They are but we suggest you do a test patch or you could just go for unscented soap which is safe for even the most sensitive skin. Our soaps are thick enough for you to dilute.

Why do you use pouches for refill? 
• Less fuel consumption, low carbon emission while transporting,
• Less air pollution,
• Less warehouse space required,
• Less landfill space consumed,
• Less consumption of wood for pallets and paper for corrugate,
• Pouches use 40% of the plastic of the same size rigid bottle.
And I'm sure everyone has a plastic bottle lying around the house, so why don't we do our little bit for the enviroment!

Is delivery free?
Yes, if you purchase a min of S$30. If not, all deliveries will be charged at a flat fee of S$7 regardless of weight and location except for restricted areas in Singapore.

Where do you deliver to?
Singapore and international. For international orders, pls email us for the shipping fee.

What are the delivery timings?
Once an order is placed, the items will be delivered within 48hrs. Delivery timings are from Tuesdays to Fridays, 2 slots: 12pm to 3pm and 5pm to 9pm. A notice via whatsapp will be sent out informing you the confirmation of delivery. Those without a local hp no. will be notified via email.

What if there is no one to receive the items?
Then we will have to deliver the following day but a redelivery fee of of S$10 will be imposed. We strongly advice against leaving items unattended, e.g: in the riser, shoe rack, behind the gate or anywhere unattended. We will not be responsible if the client insist on doing so. Please be around to collect the item(s) and if you are unavaible, be sure to make alternative arrangements for someone to collect on your behalf.

Where can I buy your soaps?
Currently they are only avaliable online.

Can I change my mind after I have made a purchase?
Pls read our Return & Refund (Exchange Policy).

Are there any FREE GIFTS with my purchase?

Yes, of course! 

Can I test before buying?

Yes, we truly understand your concern, so we have created a FREE SAMPLE TESTING PACK. Just fill in your details on our Home Page and we will sent them to you for FREE!

Do you sell gift vouchers?
No, we currently don't but you could put a remark in the comments box that you want to gift them to someone and we will take care of the rest. Please indicate their name, contact number and delivery address.

I have received a Thank You coupon code in my parcel, is it reusable or only one time use?
It’s only good for one time use and can’t be reused again. We have stop giving out discount coupons as we will be implementing the Rewards System (pls see below)

What is the rewards system all about?
Every S$10 entitles you to 1 Point (1 Point = S$1), redemption can be done with every accumulation of 5 Points. They are not allowed to be exchanged for cash.

I bought your soaps in the vending machine, will I be entitled to the rewards points?
No, unfortunately. If you want the points, you may consider buying them our website.

I noticed that your soaps are sold slightly cheaper in vending machine, why? 
Because there aren't any packaging materials needed.

Will there be any road shows that we can go and test them?
Currently because of Covid-19, we are unable to do that. But once the situation has stabilized we will be looking out for suitable places to set up our booth. Please leave your contact with us if you are interested, we will buzz you once the location is confirmed.

My question(s) aren't here, how can I contact you?
Have any questions, comments, concerns, or you just want to talk? Drop us an email at / Whatsapp: +6597165710

We do updates whenever necessary. Happy Shopping!