FAQs

What are your soaps made of?
All pure edible ingredients, but that does not mean we encourage you to eat it! Unlike commercial soaps, which are ladled with chemicals that are super toxic.

Do they contain any chemicals?
NO!

Do you test on animals?
NO!

Why isn't the scent as strong as the other soaps sold in the market?
Because we do not use frangrance oil, we only use Pure Essential Oil.

Why do you not use frangrance oil?
Fragrance oils are problematic because these synthetic compounds are very toxic and can be drying and irritating to the skin. They are known to cause many other potentially serious health problems.

Fragrance oils are a mystery concoction of undisclosed synthetic chemicals. They commonly contain phthalates, which are chemicals that help the scents last longer. Like any other toxic chemicals, they can pass from the skin and into the blood. Manufacturers are not required to list their fragrance ingredients on product labels.

So in a nutshell, we shun frangrance oil like Covid-19!

What is Bastille Soap? 
In short, it's an alternative soap to Castile Soap. Please read the differences below. TQ!

What are the differences between Bastille Soap & Castille Soap?
Castile soap contains 100% pure olive oil. Bastille soap is made with mostly olive oil (no less than 70%) together with other oils/fats/butters which not only nourish but also cleanses the skin!

Unless you have very sensitive skin, Castile soap doesn't clean very well but is very moisturizing compared to Bastille soap. Castile soap's main ingredient is pure olive oil, because of this factor, it's very weak in cleansing and doesn't lather very well.

As all of our soaps have Coconut oil, which is excellent in the cleansing and lathering areas, but can be very drying. So we added in other oils and butters so that your skin stay clean and supple.
  
Are they tested on Animals?
No and NEVER! I could write an entire page on why but that isn't neccessary, I don't want to bore you with all the gruesome details, there are lots of "Horror Stories" online that are easily available.

What is the difference between your soap and the commercial soaps?
Commercial soaps have all kinds of NASTY chemicals in them that most of us can't pronounce. They make our skin very dry, for some of us we may feel very itchy and tight and others very flaky most of the time. You can google them online to read more, they are plastered all over the internet, you will get to read all "THINGS" they put in the soaps.

Are they suitable for all skin types?
Yes! Unless you are sensitive to essential oil, then we will suggest you go for our unscented soap which is gentle even on the most sensitive skin. Click on the link here - Unscented 

Are your soap safe for babies?
Yes! They are but we suggest you do a test patch or you could just go for unscented soap which is safe for even the most sensitive skin.

Why do you use pouches instead of plastic bottles?
• Less fuel consumption, low carbon emission while transporting,
• Less air pollution,
• Less warehouse space required,
• Less landfill space consumed,
• Less consumption of wood for pallets and paper for corrugate,
• Pouches use 40% of the plastic of the same size rigid bottle.
And I'm sure everyone has a plastic bottle lying around the house, so why don't we do our little bit for the enviroment!

Is delivery free?
Yes, if you purchase a min of S$15. If not, all deliveries will be charged at a flat fee of S$6.99 regardless of weight and location except for restricted areas in Singapore.

Where do you deliver to?
Singapore and international. For international orders, pls email us for the shipping fee.

What are the delivery timings?
Once an order is placed, the items will be delivered within 48hrs . Delivery timings are from Tuesdays to Fridays, 12pm to 9pm. A notice via email will be sent out informing you the confirmation of delivery. 

What if there is no one to receive the items?
Then we will have to deliver the following day but a fee of of S$15 will be imposed. We strongly advice against leaving items unattended, e.g: in the riser, shoe rack, behind the gate or anywhere unattended. We will not be responsible if the client insist on doing so. Please be around to collect the item(s) and if you are unavaible, be sure to make alternative arrangements for someone to collect on your behalf.

Where can I buy your soaps?
Currently they are only available online. 

I need to test them before I commit to buying.
Yes, we truly understand your concern.

So we have created the Free Trial Set which is the cheapest in the market. It has all the 7 scents.

Can I self collect?
Not at the moment. All orders will be sent out from our warehouse.

Can I change my mind after I have made a purchase?
Pls read our Return & Refund (Exchange Policy).

Do you sell gift vouchers?
No, we currently don't but you could put a remark in the comments box that you want to gift them to someone and we will take care of the rest. Please indicate their name, contact number and delivery address.

Are there any FREE GIFTS with my purchase?
Yes, of course! With every purchase you get 7 more scents in a 3ml sachet so you can try them all. Isn't that awesome?

I have received a Thank You coupon code in my parcel, is it reusable or only one time use?
It’s only good for one time use and can’t be reused again.

 

Will you be doing any road shows that we can go and try and test them?
Currently because of Covid-19, we are unable to do that. But once the situation has stabilized we will be looking out for suitable places to set up our booth. Please leave your contact with us if you are interested, we will buzz you once the location is confirmed.

My question(s) aren't here, how can I contact you?
Have any questions, comments, concerns, or you just want to talk? Drop us an email at Hello@soapsdaily.com / Whatsapp: +6597165710

We will update this page from time to time.